Sitefinity Phone Assistance

Introduction to the service

Phone support is one of the communication channels available as part of our award-winning support system. As part of this service, Sitefinity Technical Support Engineers will be available via phone to help and ensure that your projects run smoothly. Hours of availability depend on your Sitefinity Customer Success Package. The official language for Sitefinity Customer Support communication is English.

What to expect

When you access the Phone Assistance Program, our Technical Support Engineers will ask you to describe your issue in detail and share any information relevant to the case. If the problem cannot be resolved right away, we are going to handle it via our ticketing system. You will receive further responses through the support portal in your account.

Sitefinity Phone Assistance is available 24x7 or 24x5, depending on your plan level. Some older legacy support plans have limited or no phone support.

Please check our Customer Success Packages to learn about the coverage plan that comes with your Sitefinity license. If you are unsure which Customer Success Package you have purchased, please contact your Progress Account Manager.

How to access Phone Assistance

1. Call us at:

  • North America: +1 844-535-0330
  • United Kingdom: +44 2034-357587
  • Australia: +61 3-4317-4975
  • Netherlands: +31 10-899-5801
  • India: +91 40-6926-4600

2. Enter your customer ID number

Important: Your customer ID must be linked with an active Customer Success Package for the respective Sitefinity license before you access the service.

3. Get Phone Assistance

We’ll connect you to one of our Technical Support Engineers.