General Phone Support Information

You can’t have award-winning products without an award-winning support system, which is why we offer comprehensive phone support as one of the many customer support avenues available to you.

Make your IT team shine with unlimited technical support and customer service during business hours and extended emergency support 24x7x365, delivered by our service-focused, solution-minded product engineers. Note that the official language for Customer Support communication is English.

Support Eligibility

Technical support is available for Progress products and services with an active service agreement or subscription. Additionally, after-hours emergency technical support is available to customers with an extended support contract.

Before calling, please review Product Lifecycle for supported versions of our products (MOVEit or Network Monitoring).

Although Updates are not provided for Sunset or Retired releases, Technical Support will provide commercially reasonable efforts to resolve customer issues and answer customer questions on Sunset or Retired product releases covered under an active Maintenance Agreement. However, the knowledge, skills, and development and testing environment required to resolve issues on Sunset or Retired product releases is NOT guaranteed. Progress strongly recommends customers upgrade to a fully supported release as soon as possible to maintain the highest level of support for their applications and systems.

Technical Support

Get the help you need and get back to doing what matters. Our technical support team will help you navigate your specific situation to find the optimal solution.

Customer Service

Get your product up-and-running quickly. Our Customer Service team will help you with activation and other licensing needs or assist in the navigation of our Community.

Please Select your product using the left side navigation

WS_FTP Pro & MOVEit EZ

WS_FTP Pro & MOVEit EZ do NOT come with phone support. Please contact your Progress Account Rep to upgrade to a product edition that has phone support.

Automate MFT / WS_FTP Server / MOVEit / WhatsUp Gold

How to access Phone Assistance

Live Standard Support

Progress Technical Support is a global organization providing assistance to our customers during local weekday business hours in the Americas, EMEA and Asia-Pacific (APAC) regions. Our customers have access to live support during the hours below dependent on their physical location:

• Americas: For customers located in the Americas (North America, Canada, Central America, South America), live support is available Monday – Friday between the hours of 8AM – 8PM ET
• EMEA: For customers located in Europe, Middle East and Africa, live support is available Monday – Friday between the hours of 8AM - 4:30PM GMT
• APAC: For customers located in the Asia Pacific region, live support is available Monday – Friday between the hours of 5AM - 2PM IST

NOTE: WS_FTP Pro & MOVEit EZ – do NOT come with phone support. Please contact your Progress Account Rep to upgrade to a product edition that has phone support.

Technical Support can be reached at the telephone numbers listed below:

Region	Telephone Number**
Americas	+1 678-287-0700 (U.S.)
EMEA	+44-203-597-6907 (U.K.)
Asia-Pacific	+91 (40) 6926 4700 (India)

** For additional international and toll-free phone options, you may also call a number convenient to you listed on this page.

Extended Emergency Support

Extended Emergency Support is available to purchase for WS_FTP Server, MOVEit, & WhatsUp Gold. For customers with Extended Emergency Support, phone support is available 24x7x365 and covers unrecoverable, critical production down (Severity 0/1) issues for your production server only. Installation, upgrade, migration, and license issues are not covered as part of this support agreement.

To purchase Extended Emergency Support, please contact your renewals team here.

Customer Service

Live Support

Progress Customer Service provides assistance to our customers during US and EMEA weekday business hours only. Our customers have access to live support Monday – Friday between the hours of 3AM ET – 6PM ET

Technical Support can be reached at the telephone numbers listed below:

Region	Telephone Number**
Americas	+1 800-793-4825 (U.S. and Canada)
EMEA & Asia-Pacific	+1 781-676-5700 (Outside U.S. and Canada)