• Matt Sanders (Customer)

      From the “Task List” on the Web Admin, click on the Ellipses (…) and choose “View Audit Records”. I get this:

      [cid:
      image001.png@01DD4F48.6F625DA0]

      MATT SANDERS Technology Specialist II | Electronic Commerce/EDI/Imaging
      CAPITAL BLUE CROSS Office: 717.541.6769 | Fax: 717.651.4843
      Office: 2500 Elmerton Avenue, Harrisburg, PA 17177
      Mailing: PO Box 772531, Harrisburg, PA 17177
      CapitalBlueCross.com<http://www.capbluecross.com/>

      [A black background with blue letters AI-generated content may be incorrect.]
  • Richard Auger (https://pro2col.com/)

    Hi Matt,

    the only way I can replicate this is if I already had a filter set.

     

    If I clear all filters in the tasks view, then click the ellipse and 'View audit records', the only filter I receive is the task name.

     

    Can you confirm that in the tasks screen you have no filters set at all?

     

    cheers

    Richard

    • Matt Sanders (Customer)

      Richard,
      I do not have any filters set and this happens for all users. See the two screen shots. This isn’t a critical issue, just an annoyance. I do find that if I clear filters on the Audit logs, it works as expected until I start a new Web Admin session.

      [cid:
      image001.png@01DD50BA.B5956970]

      [cid:
      image002.png@01DD50BA.B5956970]

      MATT SANDERS Technology Specialist II | Electronic Commerce/EDI/Imaging
      CAPITAL BLUE CROSS Office: 717.541.6769 | Fax: 717.651.4843
      Office: 2500 Elmerton Avenue, Harrisburg, PA 17177
      Mailing: PO Box 772531, Harrisburg, PA 17177
      CapitalBlueCross.com<http://www.capbluecross.com/>

      [A black background with blue letters AI-generated content may be incorrect.]
  • Richard Auger (https://pro2col.com/)

    Hi Matt

    can't see those images sorry.

     

    Do you get the same results when running incognito/inprivate?

     

    cheers

    Richard

    • Matt Sanders (Customer)

      Richard,
      I just tried and I do get the same results in Private mode.

      MATT SANDERS Technology Specialist II | Electronic Commerce/EDI/Imaging
      CAPITAL BLUE CROSS Office: 717.541.6769 | Fax: 717.651.4843
      Office: 2500 Elmerton Avenue, Harrisburg, PA 17177
      Mailing: PO Box 772531, Harrisburg, PA 17177
      CapitalBlueCross.com<http://www.capbluecross.com/>

      [A black background with blue letters AI-generated content may be incorrect.]
  • Richard Auger (https://pro2col.com/)

    Sorry Matt - I'm a bit stuck now to suggest what might be causing it 😔

    • Matt Sanders (Customer)

      If you can’t reproduce it, no big deal. Thanks for looking at it though.

      MATT SANDERS Technology Specialist II | Electronic Commerce/EDI/Imaging
      CAPITAL BLUE CROSS Office: 717.541.6769 | Fax: 717.651.4843
      Office: 2500 Elmerton Avenue, Harrisburg, PA 17177
      Mailing: PO Box 772531, Harrisburg, PA 17177
      CapitalBlueCross.com<http://www.capbluecross.com/>

      [A black background with blue letters AI-generated content may be incorrect.]