Claus Mehren (Customer) asked a question.
after a few downloads a customer of mine reported an error and was not allowed to visit our move-it website for further downloads.
He got the following failure note:
Access denied due to a poor server certificate.
Can the server certificate be updated or is this a failure caused by a general firewall
restriction of the customer?
@Claus Mehren (Customer) Hi Claus, We would request you to submit a ticket and share the error message and Browser HAR logs.
This seems to be some restriction at the End user side that is accessing the MOVEIt URL. Can you ask them to switch to a non chromium browser like Firefox and test.
https://community.progress.com/s/article/How-to-Create-and-Submit-a-Case-from-the-Community-Portal
My customer is a big German automaker, I don't think that I can force him to switch to a non chromium browser.
Nevertheless,
many thanks for fast support, I'm really appreciating it.
@Claus Mehren (Customer) Hi Claus, We would request you to submit a ticket and share the error message and Browser HAR logs.
This seems to be some restriction at the End user side that is accessing the MOVEIt URL. Can you ask them to switch to a non chromium browser like Firefox and test.
https://community.progress.com/s/article/How-to-Create-and-Submit-a-Case-from-the-Community-Portal